Terms and conditions

1.1. These Terms and Conditions specify the rules for using the Service www.menofsea.com, hereinafter referred to as the “Service.”
1.2. The Administrator, owner, and operator of the Service is Ludzie Morza Spółka z o.o., with its registered office in Kraków at ul. Walgierza Wdałego 58, 30-398 Kraków, entered into the National Court Register maintained by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register under KRS number 0000698870, REGON: 368921551, NIP: 6772427782, hereinafter referred to as the “Organizer.”
1.3. In the case of contracts for participation in a tourist event, the Organizer conducts its business as a tourism organizer based on an entry in the Register of Tourism Organizers and Entrepreneurs Facilitating the Purchase of Linked Travel Services, maintained by the Marshal of the Małopolskie Voivodeship under number Z/7/2018.
1.4. The Terms and Conditions of the Service specify the types, scopes, and conditions for the provision of electronic services by the Organizer in the course of its business activities, which involve the conclusion of contracts for the provision of tourist services via the Service.
1.5. The Terms and Conditions define the rights and obligations of the Service Users, both those making Reservations and others engaging in activities in the Service.
1.6. The Terms and Conditions have been developed based on applicable legal provisions, in particular, taking into account:
1.6.1. The Act of April 23, 1964 – Civil Code,
1.6.2. The Act of May 30, 2014, on Consumer Rights,
1.6.3. The Act of July 18, 2002, on the Provision of Electronic Services,
1.6.4. The Act of November 24, 2017, on Tourist Events and Linked Travel Services,
1.6.5. The Act of May 10, 2018, on the Protection of Personal Data,
1.6.6. Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, known as the GDPR.
1.7. Using the Service signifies acceptance of these Terms and Conditions and confirmation that the User has read, understands, and agrees to comply with its provisions. Acceptance of the Terms and Conditions is equivalent to consenting to enter into a contract with the Administrator for the provision of electronic services in accordance with the Act on the Provision of Electronic Services.
1.8. The terms used in the Regulations shall be understood as follows:
1.8.1. Service – The Service and all related subpages located at the address www.menofsea.com, as well as at other web addresses where the Organizer operates the Service, owned by the Organizer, providing the functionalities specified in the Regulations,
1.8.2. Customer / User / Participant – A natural person who has legal capacity and uses the Service, particularly for making purchases, for purposes not directly related to their business or professional activities. A User may also be a person who does not have full legal capacity, with the consent of a legal guardian,
1.8.3. Personal Data – Any information relating to an identified or identifiable natural person,
1.8.4. Contract – The contract concluded between the Organizer and the Customer for participation in a tourist event via the Service, in electronic form, under the terms specified in these Regulations,
1.8.5. Service – A service provided electronically as defined by the Act of July 18, 2002, on the provision of electronic services,
1.8.6. Reservation – The act of placing an order to participate in a tourist event available in the Service. A Reservation is tantamount to reading and accepting the General Terms of Participation in the Tourist Event, the Information Guide, the Standard Information Form, and the Travel Insurance Terms, as well as the Privacy Policy,
1.8.7. Act – The Act of November 24, 2017, on tourist events and related tourist services,
1.8.8. Trip – A tourist event organized by Ludzie Morza Sp. z o.o. in accordance with the Act,
1.8.9. Portal – The Organizer’s Service available at www.menofsea.com,
1.8.10. Terms of Participation – The General Terms of Participation in the Tourist Event organized by Ludzie Morza Sp. z o.o.,
1.8.11. Failure – A malfunction in the operation of the Services that prevents the use of the Service and its individual functionalities.

2.1. The Service is the property of the Organizer, who has the right to make changes, additions, modifications, and deletions to its content. All collections within the Service, its name, functionality, and data are legally protected. Reproduction, transmission, distribution, or storage on any media without the prior written consent of the Organizer is prohibited, except as described below. The User of the Service has the right to view the posted pages and save them on the computer’s hard drive as temporary files. Additionally, the User has the right to print selected pages for personal use. The right to use the entire Service is limited to private and non-commercial purposes. The use of materials designated as “press” is allowed provided the source of the information is cited.
2.2. The Service is provided in the condition in which the User receives it from the hosting server. The Organizer does not guarantee the availability of the Service, which may be limited or interrupted at any time without notifying the User.
2.3. The Service may not be used for purposes other than personal and non-commercial ones. The Organizer prohibits the use of any automated systems or software to extract data from this site for commercial purposes, as well as providing or managing links to this site without obtaining prior written consent from its owner.
2.4. All information, data, and materials provided within the Service are protected by copyright, trademark rights, or other intellectual property rights. No part, or the entirety, of the content used by the User may be reproduced or distributed in any form or by any means (electronic or mechanical), including copying and posting on the Internet. The use or exploitation of the content in whole or in part, without the written consent of the Organizer, is prohibited.
2.5. In the event of any unauthorized use of the Service, the Organizer reserves the right to take all necessary actions, including taking legal action, without prior notice to the User.
2.6. Despite making every possible effort, the Organizer does not guarantee that the information and prices contained in the Service are free from omissions and errors, which cannot, however, be the basis for claims.
2.7. The Organizer reserves the right to change the content of the Service at any time by disabling previously available pages and enabling new ones. The Organizer assumes no responsibility for events arising while browsing the subpages of the Service. An offer is available only when it can be reserved through the Service at the time it is presented in the Service.
2.8. The Organizer may issue additional regulations and terms governing the Services it provides.
2.9. The Organizer reserves the right to amend the Regulations for important reasons, such as, in particular, changes in applicable law or the need to adapt the Regulations to new functionalities of the Service.

3.1. Direct contact between the Traveler and the Organizer regarding any matters related to its activities is possible by:
3.1.1. E-mail: info@menofsea.com,
3.1.2. Phone: +48 602 692 509,
3.1.3. Snail mail to the address: Ludzie Morza Sp. z o.o., ul. Walgierza Wdałego 58, 30-398 Kraków.

4.1. Through the Service, Users are offered access to Services, including tourism-related services, and the ability to use the content of the Service in accordance with the Regulations and additional terms published by the Organizer.
4.2. The Service provides Services that enable making Reservations and entering into Contracts.
4.3. By making a Reservation, the User confirms that they have read the Service Regulations, the Standard Information Form, and the Privacy Policy. The Organizer is not responsible for the consequences of providing false or incomplete information by the Participant.
4.4. The Organizer is not a provider of data transmission services. The costs of data transmission required to download, install, operate, and use the Service are borne by the User. In this regard, the Organizer is not responsible for the fees incurred for data transmission necessary for the operation, functionality, and use of the Service.
4.5. The User is obligated to use all information and materials provided through the Service only within the scope of permitted use. The User may not introduce any unlawful content into the Service.
4.6. The User uses the Service voluntarily and at their own risk.
4.7. The use of the Service with false data or impersonation of another person is legally prohibited and may result in civil and criminal liability. The User should notify the Organizer of any violation of the law in connection with the Service.
4.8. If it is found that the User is engaging in actions prohibited by law or the Regulations, or actions that violate the principles of social coexistence or infringe upon the justified interest of the Administrator, the Administrator may take all actions provided by law to limit the User’s ability to use the Service.
4.9. The Organizer ensures continuous access to the Service but reserves the right to apply interruptions or limitations in functionality due to technical reasons. Technical limitations or interruptions may also occur in the systems/applications used by the Service, which may result in the temporary unavailability of certain offers or the inability to make reservations. The Organizer is not responsible for the incorrect operation of the Service and interruptions in its operation when such interruptions are due to reasons beyond the Organizer’s control. The Organizer makes every effort to ensure that the Service operates continuously, without errors, and in a manner that allows full use of it.
4.10. The Organizer is not responsible for technical limitations or interruptions in the telecommunication systems used by the User’s devices that prevent or limit the User’s ability to use the Service and the offered Services.
4.11. The Organizer is not responsible for the proper functioning of the Service on the User’s device or for its malfunction. The User is responsible for using the Service on a device that is adapted for this purpose.
4.12. The Organizer is not responsible for damages incurred by the User as a result of using the Service in a manner inconsistent with its intended purpose and contrary to the provisions of the Regulations.
4.13. The Organizer is not responsible for any losses or damages incurred by the User or a third party as a result of using the Service, and in particular, the Organizer is not responsible for any events influenced by the User or a third party.
4.14. The Organizer ensures the functioning of the IT system it uses in such a way that each User can terminate the use of electronic services at any time free of charge.
4.15. The Organizer ensures the clear identification of the parties to electronic services.
4.16. The Organizer informs that the use of electronic services may involve risks arising from the way the User handles the device.
4.17. Information regarding the function and purpose of software or data not belonging to the content of electronic services introduced into the IT system used by the User is contained in the Privacy Policy.
4.18. To use the Service, the User should meet the following technical requirements necessary to establish cooperation with the Organizer’s IT system:
– Possession of a device that enables Internet access,
– An Internet connection,
– Possession of a web browser that allows the display of web pages and access to the Organizer’s Service, with support for SSL encrypted connections and JavaScript,
– Possession of an active e-mail address.
4.19. As part of its cooperation with its business Partners, the Organizer may make available to Users the offers of these Partners, joint offers, links, or references to the Partners’ servers, with the terms of electronic service provision within these services being determined by the respective regulations of these services. Using the offered services requires reading and accepting the respective regulations.

5.1. The information provided on the portal does not constitute an offer within the meaning of the Civil Code.
5.2. To make a reservation, the User provides the following personal data: the first and last name of the person making the reservation, contact details: address, contact phone number, and e-mail address.
5.3. To make a reservation for a tourist event, the User must familiarize themselves with the Service’s Regulations and accept its content.
5.4. The reservation procedure is as follows:
5.4.1. The User selects a trip proposal from the Service and indicates the number of people, then confirms the selection by using the “RESERVE” button.
5.4.2. The User checks the contents of the Cart, optionally selects additional products, and after reviewing the Cart summary, uses the “PROCEED TO PAYMENT” button.
5.4.3. In the next step, the User fills in the details of the Applicant, reviews the Privacy Policy, the Standard Information Form, and the Service Regulations, and confirms their review and acceptance of the attached documents.
5.4.4. By pressing the “BUY AND PAY” button, the User makes a declaration of contract conclusion and proceeds with the payment as specified in point 6.
5.4.5. The User makes a declaration of contract conclusion upon making the payment.
5.4.6. Due to the specific and challenging waters where the trips are organized, the Organizer reserves the right to additional verification of the Customer’s data and any obstacles to participation in the trip, such as through telephone contact. Given that the trips often take place in the far north, where full medical care is not provided, one of the obstacles to participation in the trip may be the Participant’s health condition, including chronic diseases. Also, due to the nature of the trips, which are largely sailing expeditions and include trekking in difficult terrain, physical fitness may be required.
5.4.7. After receiving the payment, the Customer promptly receives, no later than within 7 days, a reservation confirmation and a contract template along with the required documents, or the Organizer sends the Customer information about the inability to conclude a contract, stating the reason for refusal to accept the Reservation.
5.4.8. Upon confirmation of the reservation, the contract with the User of the Service is concluded. The contract is concluded in electronic form.
5.5. Submitting offers to the Organizer to conclude a contract (reservation) for participation in a tourist event is possible 24 hours a day, every day of the year.
5.6. The Organizer reserves the right to refuse to accept the Customer’s offer also in the following situations:
5.6.1. After submitting an offer on an incorrectly completed form,
5.6.2. After an unsuccessful attempt to confirm the Offer,
5.6.3. When the Customer fails to send acceptance of the contract confirmation,
5.6.4. When offers are submitted in violation of these regulations.
5.7. The Organizer sends the Customer all the information required by law electronically.
5.8. The contract is executed in accordance with the Terms of Participation in tourist events and other provisions contained in the Regulations and documents attached to the Reservation.
5.9. The Administrator reserves the right to delete unconfirmed reservations without prior notice to the User if they are deemed abusive, in violation of the Regulations, or if suspicious or unusual activity from the User is detected.

6.1. The prices for the trips are quoted in euros.
6.2. Payment methods for contracts concluded with the Organizer:
6.2.1. In connection with the reservation, the Organizer is entitled to remuneration according to the prices available in the Service and valid at the time of submitting the Registration Form.
6.2.2. The prices listed in the Service are expressed in euros, are gross prices, and include all components, including VAT and duties.
6.2.3. The Participant is informed of the total remuneration for the organization of the tourist event covered by the reservation before submitting the reservation.
6.2.4. When making a reservation, the Participant may choose one of the following methods of payment for the Service Provider’s remuneration for organizing the tourist event: payment by regular or online bank transfer to the Service Provider’s bank account, payment by Visa, Visa Electron, MasterCard, or Maestro payment card, payment via the online platform Przelewy24.
6.3. If the Participant does not make the payment within 3 days of the reservation date, the Service Provider may request the Participant to make the payment within a period of no less than 3 days. If the Participant fails to comply within the specified period, the Service Provider may cancel the reservation, informing the Participant by e-mail or phone.
6.4. In the event of late payment by a Participant who is an Entrepreneur, the Service Provider is entitled to statutory interest for late payment in commercial transactions and the costs of debt recovery in accordance with the provisions of the Act of March 8, 2013, on counteracting excessive delays in commercial transactions (i.e., Journal of Laws of 2019, items 118, 1649).
6.5. Online payments made via the Service are processed through the Przelewy24 platform available at www.przelewy24.pl, operated by PayPro S.A., with its registered office at ul. Kanclerska 15, 60-327 Poznań, KRS: 0000347935, NIP: 7792369887, REGON: 301345068, registered as a National Payment Institution in the Payment Services Register maintained by the Polish Financial Supervision Authority under number: IP24/2014.

7.1. In accordance with Article 27 of the Consumer Rights Act (Journal of Laws 2020, item 287, consolidated text), a Participant who has concluded a distance contract may withdraw from it within 14 days without giving any reason and without incurring any costs, subject to the provisions of paragraphs 4 and 5 below.
7.2. Withdrawal from the contract for tourist services shall be in accordance with the General Terms and Conditions of Participation in tourist events.
7.3. To withdraw from the Contract, the Participant must submit a statement of withdrawal to the Organizer. The Participant may inform the Organizer of the withdrawal in any legally permissible form, including via e-mail to the address: umowa@menofsea.com.
7.4. According to Article 3(1)(8) of the Consumer Rights Act (Journal of Laws 2020, item 287, consolidated text), the Act does not apply to contracts: for participation in a tourist event as referred to in the Act of November 24, 2017, on tourist events and linked travel services (Journal of Laws 2019, item 548), except for Articles 10, 11, 12(1)(1), (5), (16), and (17), Article 17, and Article 20(2).
7.5. In accordance with Article 38 of the Consumer Rights Act of May 30, 2014 (Journal of Laws 2020, item 287, consolidated text), the right to withdraw from a contract concluded outside the business premises or at a distance does not apply to the Participant, including in cases of contracts: for the provision of services, if the entrepreneur has fully performed the service with the express consent of the Participant, who was informed before the service began that after the service is provided by the entrepreneur, they will lose the right to withdraw from the contract; and contracts for the provision of services relating to accommodation, other than for residential purposes, the transportation of goods, car rental, catering, services related to leisure, entertainment, sports, or cultural events, if the contract specifies the date or period of service provision.

8.1. Complaints can be submitted and will be handled in accordance with the General Terms and Conditions of Participation in tourist events.
8.2. The Participant may also submit a complaint if the actions taken by the Organizer are improperly executed or contrary to the provisions of the Regulations.
8.3. Complaints should be submitted by sending a message to the e-mail address: reklamacja@menofsea.com or to the above-mentioned postal address.
8.4. It is recommended that the complaint submission include information allowing the identification of the order and details concerning the subject of the complaint, particularly the type and date of the defect, the request for how the defect should be rectified, and the contact details of the complainant. Providing this information will expedite the processing of the complaint. Failure to provide the aforementioned details will not affect the effectiveness of complaints submitted without the recommended information.
8.5. The Organizer shall respond to customer complaints within 30 days of receipt. The response will be provided in writing or to the e-mail address provided by the Customer.
8.6. In the case of complaints submitted based on the Act, the provisions contained therein shall apply.
8.7. The Organizer informs the Participant of the possibility of utilizing out-of-court methods for resolving complaints about Products, including by submitting a request for mediation or a request for the case to be heard before an arbitration court (the request form can be downloaded from the Service: http://www.uokik.gov.pl/download.php?plik=6223
8.8. A list of Permanent Arbitration Consumer Courts operating at the Provincial Inspectorates of Trade Inspection is available on the Service: http://www.uokik.gov.pl/wazne_adresy.php#faq596
8.9. Out-of-court claim resolution following the complaint procedure is free of charge. In the case of a Customer who is a Consumer or an Entrepreneur with consumer rights, wishing to use out-of-court claim resolution, there is also the possibility of filing a complaint via the EU online platform ODR, available at http://ec.europa.eu/consumers/odr/

9.1. The Organizer is the administrator of the Customer’s personal data and the personal data of individuals on whose behalf the Customer enters into Contracts. The Organizer collects, processes, and stores the following Customer data: first and last name, nationality, date and place of birth, residential and mailing address, travel document numbers, document expiration dates, telephone number, and contact information for a person on land.
9.2. The processing of the personal data of these individuals is carried out for the purpose of contract execution, the legitimate interests of the administrator, or for other purposes in accordance with expressed consent if such consent has been given and constitutes the appropriate legal basis for processing personal data.
9.3. The processing of personal data of these individuals will not last longer than necessary to achieve the specified purposes. The period for storing personal data is determined in strict compliance with applicable legal regulations.
9.4. The personal data of these individuals may be shared based on legal provisions, the legitimate interests of the Organizer, or for the execution of the contract with data processors – companies providing services on behalf of the Organizer, to whom the Organizer delegates activities requiring data processing, particularly in the areas of accounting services, IT services, and insurance companies.
9.5. Providing data by the Customer is voluntary but necessary for the conclusion of the Contract and the proper provision of the service.
9.6. These individuals have the right to request access to their personal data, its rectification, deletion, or restriction of processing, as well as the right to object to processing, the right to data portability, and the right to lodge a complaint with the supervisory authority. These individuals have the right to withdraw their consent at any time, if consent is the appropriate legal basis for processing personal data. If the data is being processed for other purposes (e.g., contract execution, claim enforcement), it may continue to be processed on another legal basis despite the withdrawal of consent.

10.1. Any User has the right to report a Service interruption. Such reports should be submitted to the e-mail address: info@menofsea.com.
10.2. Upon receiving a report of a Service interruption, the Organizer will take steps to remove the interruption and will inform the User of the receipt of the report.
10.3. If additional information is required, the Organizer may request that the User provide further details about the reported interruption.
10.4. After gathering all necessary information regarding the reported interruption, the Organizer will proceed to resolve it without delay.
10.5. Resolving the interruption involves, in particular, restoring the Service to its state prior to the interruption and ensuring that the Service functions in a way that allows the use of the Service’s features.
10.6. If the Organizer determines that the interruption occurred due to circumstances and factors beyond their control (which may include circumstances and factors on the part of the User and the equipment they use), the Organizer will inform the User of this, which will be equivalent to resolving the interruption.
10.7. In cases where it is required, the Organizer may inform the User of the resolution of the interruption.

The administrator of the personal data collected, particularly through the Service, is Ludzie Morza Spółka z o.o., headquartered in Kraków at 58 Walgierza Wdałego Street, 30-398 Kraków, registered in the National Court Register maintained by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register under KRS number 0000698870, REGON: 368921551, NIP: 6772427782. The Organizer is responsible for the security of the personal data provided and its processing in accordance with legal regulations.

12.1. The Organizer collects information obtained automatically – system logs (so-called event logs), containing in particular public IP addresses and MAC identifiers of Users visiting the Service and using the services provided through the Service. System logs are used by the Organizer for statistical purposes. Aggregate summaries in the form of statistics do not contain any identifying features of Users visiting the Service.
12.2. The Service uses cookies – text files stored on the User’s end device that are used to utilize the Service’s pages.
12.3. The Customer consents to the use of cookies in accordance with the current browser settings.

13.1. Participants are prohibited from providing illegal content in connection with the use of the Service.
13.2. There are no specific risks associated with using the portal’s services. However, the Organizer notes that using the Service in connection with the services provided by the Organizer may involve general risks for the Customer as an Internet User.
13.3. If one or more provisions of the Regulations/Contract are found to be invalid by law, or impossible to enforce, the remaining provisions will remain in force, and the Parties will take steps to appropriately amend or supplement the Regulations/Contract.
13.4. In all matters not regulated by these Regulations, the provisions of the Civil Code and other universally applicable laws shall apply.

14.1. These Regulations define the rules for using the Service www.menofsea.com, hereinafter referred to as the SERVICE.
14.2. The administrator, owner, and operator of the SERVICE is Ludzie Morza Spółka z o.o., headquartered in Kraków at 58 Walgierza Wdałego Street, 30-398 Kraków, registered in the National Court Register maintained by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register under KRS number

15.1. ORDER FORM – An Electronic Service, an interactive form available in the Service that allows for the placement of Orders, in particular by adding Products to the electronic basket and specifying the terms of the Sales Contract, including the method of delivery and payment.
15.2. CUSTOMER – (1) A natural person with full legal capacity, and in cases provided by universally applicable law, also a natural person with limited legal capacity; (2) A legal person; or (3) An organizational unit without legal personality, which the law grants legal capacity; – who has concluded or intends to conclude a Sales Contract with the Seller.
15.3. PRODUCT – A movable item available in the Online Store, which is the subject of a Sales Contract between the Customer and the Seller.
15.4. ORDER – A declaration of intent made by the Customer via the Order Form, aimed directly at concluding a Sales Contract for a Product with the Seller.
15.5. SALES CONTRACT – A sales Contract for a Product concluded or to be concluded between the Customer and the Seller via the Online Store.
15.6. ELECTRONIC SERVICE – A service provided electronically by the Service Provider to the Service Recipient via the Online Store.
15.7. CIVIL CODE – The Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).
15.8. CONSUMER RIGHTS ACT – The Consumer Rights Act of May 30, 2014 (Journal of Laws 2014 item 827, as amended).

Orders in the Store can be placed by adding products to the cart and filling in all the required information during the order placement process, allowing for the identification of the customer and the recipient of the goods.

17.1. To process the order, a full delivery address and contact information (name, surname, e-mail, phone number) must be provided.
17.2. The order must be confirmed by the Seller via e-mail.
17.3. The order processing time is calculated from the day the payment is credited to the bank account. The processing time varies depending on the product and is provided in the product information.
17.4. The order processing time is the time from placing the order to the moment of its shipment.
17.5. The Customer may make changes to the order or withdraw the placed order within 30 minutes of placing the order in the store. Changes can be made by contacting the Seller via e-mail at info@menofsea.com or by phone. After 30 minutes, order cancellation will be impossible, even by the Seller. Due to the fact that some of our goods are made to special order, it may be impossible to make changes to the order. The Seller reserves the right to cancel the order in justified cases.
17.6. A VAT invoice is issued for each placed order, based on the data provided by the Customer during the order placement. Invoices are sent electronically to the e-mail address provided by the Customer when placing the order.

18.1. All prices of products offered on the Service are gross prices and include VAT. The price shown for each product is binding at the time the Customer places the order. The Seller reserves the right to change the prices of goods in the offer.
18.2. Product prices do not include shipping costs.
18.3. The sales Contract is considered concluded at the moment the Seller confirms the acceptance of the order for processing/placement of the order, which occurs by sending an e-mail to the Customer. From that moment, the Seller is obligated to process the order according to the terms of the Contract, and the Customer is obligated to pay the price and collect the ordered product.
18.4. When making a reservation, the Customer can choose one of the following payment methods: payment by regular or online bank transfer to the Seller’s bank account, payment by Visa, Visa Electron, MasterCard, or Maestro payment card, or payment via the Przelewy24 online platform.
18.5. If the Customer does not make the payment within 3 days from the date of purchase, the Seller may request the Customer to make the payment within a period of no less than 3 days. If the Customer does not comply within the specified time, the Seller may cancel the sale, informing the Customer via e-mail or phone.
18.6. In the event of payment delays by a Customer who is a Business Entity, the Service Provider is entitled to statutory interest for delays in commercial transactions and the costs of debt recovery in accordance with the Act of March 8, 2013, on counteracting excessive delays in commercial transactions (Journal of Laws of 2019, items 118, 1649).
18.7. Online payments made through the Service are processed via the Przelewy24 platform, available at www.przelewy24.pl, operated by PayPro S.A., located at Kanclerska 15, 60-327 Poznań, KRS: 0000347935, NIP: 7792369887, REGON: 301345068, registered as a National Payment Institution in the Payment Services Register maintained by the Financial Supervision Authority in the UKNF under number: IP24/2014.

19.1. Delivery is available within the territory of the Republic of Poland.
19.2. The order processing time is the time from placing the order to the moment of its shipment. Orders for goods with different processing times are shipped once the entire order is complete, meaning after the longest stated time has passed. The processing time for goods made to order is a maximum of 14 working days.
19.3. Shipments are delivered by Inpost or Poczta Polska.
19.4. The delivery of the goods is carried out in the manner selected by the Customer and specified in the order.
19.5. If the contents of a courier shipment are damaged, a damage report must be prepared in the presence of the courier. In the case of damage to a parcel locker shipment, the Customer must visit an InPost point within 7 days to prepare a damage report.
19.6. If the goods are not collected by the Customer and are returned to the sender by the postal operator or courier, depending on the selected shipping method, the Customer has 14 days (from the moment the Seller informs them that the goods have been returned to the sender) to decide whether they want the goods re-shipped at their own expense or if they wish to cancel the purchase. If the Customer does not inform the Seller of their decision by e-mail or phone within 14 days, this situation will be considered a withdrawal from the sales Contract and a return of the goods.

20.1. The Seller does not accept any parcels sent with cash on delivery. A purchase invoice must be included with the returned goods. Complaints are processed no later than 5 working days from the date the Seller receives the shipment with the complained product. In the case of a justified complaint, the damaged goods will be repaired or replaced with another full-value item, and if this is not possible (e.g., due to depletion of stock), the Seller will refund the buyer the equivalent of the product’s price or offer other available goods from the store as an alternative.
20.2. The Seller reserves the right for the final product to differ slightly from that presented on the Service. Due to different settings of monitors and all mobile devices, the Seller cannot represent the final product with 100% accuracy. All products are made to order, and the Seller strives to ensure that the colors in product visualizations are as accurate as possible.
20.3. The proof of purchase in the form of an invoice or sales receipt, a description of the complaint, and a description of the product’s defects or the discrepancy with the contract must be included with the complained goods. A form may be used for this purpose. The complained goods must not be dirty and must be complete.
20.4. In the case of mechanical damage caused during transport, the Customer must also include a damage report prepared at the time of receiving the goods in the presence of the postman or courier and signed by the person delivering the shipment.
20.5. The Customer may use out-of-court methods of handling complaints and pursuing claims. To use the possibility of amicably resolving disputes regarding online purchases, the Consumer may submit their complaint, for example, via the EU’s ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

21.1. A Customer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring any costs, except for the costs specified in the Regulations. The withdrawal period expires 30 days after the day on which the Customer or a third party other than the carrier and indicated by the Customer takes possession of the goods.
21.2. To exercise the right to withdraw from the contract, the Customer must inform the Seller of their decision to withdraw from the sales contract by an unequivocal statement (for example, a letter sent by mail or e-mail). The Customer may use the model withdrawal form, but it is not obligatory. A sample withdrawal form is included in Annex 2 to the Consumer Rights Act.
21.3. To meet the withdrawal deadline, it is sufficient for the Customer to send information regarding the exercise of the right to withdraw from the contract before the withdrawal period expires.
21.4. In the event of withdrawal from this contract, all payments received from the Customer, including the costs of delivering the goods (except for additional costs arising from the Customer’s choice of a delivery method other than the cheapest standard delivery method offered by the Seller), will be reimbursed to the Customer without delay, and in any case no later than 14 days from the day the Seller was informed by the Customer of their decision to exercise the right to withdraw from this contract. The cost of returning the purchased goods is borne by the buyer.
21.5. The refund will be made using the same payment methods that were used in the original transaction. The Seller may withhold the refund until the goods are received or until proof of their return is provided, whichever occurs first.

22.1. The Seller collects information automatically obtained, such as system logs (so-called event logs), containing in particular public IP addresses and MAC identifiers of Users visiting the Service and using the services provided within the Service. The system logs are used by the Seller for statistical purposes. Aggregate summaries in the form of statistics do not contain any identifying features of Users visiting the Service.
22.2. The Service uses cookies—text files stored on the User’s end device and used for utilizing the Service’s pages.
22.3. The Customer consents to the use of cookies in accordance with the current browser settings. If the Customer does not consent to the use of cookies, they can change their browser settings at any time.

23.1. It is prohibited for the Participant to provide unlawful content in connection with using the Service.
23.2. There are no specific threats associated with using the services of the portal. However, the Organizer draws attention to the fact that using the Service in connection with the services provided by the Organizer may involve general risks on the part of the Customer as an Internet User.
23.3. If one or more provisions of the Regulations/Contract prove invalid by law, or their execution becomes impossible, the remaining provisions shall remain in force, and the Parties shall take action to appropriately amend or supplement the Regulations/Contract.
23.4. In all matters not regulated by these Regulations, the provisions of the Civil Code and other universally applicable laws shall apply.